ABOUT ADVENTURE TRACKS

African Adventure Tracks is a tour operator in Africa, Mauritius and part of Europe.

Terms And Conditions

TERMS & CONDITIONS, BOOKINGS & GENERAL INFORMATION 

DEFINITIONS
In this agreement, unless inconsistent with the text – 

  • AFRICAN ADVENTURE TRACKS shall trade under other companies from time to time which trade under the BUSHEVELD brand in Southern Africa);
  • THE TOUR OPERATOR shall mean any tour operator or travel agent which deals with AFRICAN ADVENTURE TRACKS;
  • FIT RESERVATION shall mean a booking for a Free Independent Traveler;
  • GROUP RESERVATION shall mean a booking concluded on behalf of a group of tourists; 
  • BOOKING shall mean any FIT or GROUP RESERVATION;
  • COMMENCEMENT DATE shall mean the first day of arrival in Africa and/or Southern Africa;
  • TARIFF shall mean the confidential price list issued by AFRICAN ADVENTURE TRACKS to TOUR OPERATORS from time to time. 

RECORDAL
These terms and conditions will limit the liability of AFRICAN ADVENTURE TRACKS to the TOUR OPERATOR and the guest of the TOUR OPERATOR and any BOOKING made with AFRICAN ADVENTURE TRACKS by the TOUR OPERATOR are subject to these terms and conditions.

TARIFF 

  • AFRICAN ADVENTURE TRACKS shall be entitled, from time to time, to alter at its discretion the TARIFF by amending the prices listed in the TARIFF and while AFRICAN ADVENTURE TRACKS will endeavor to notify all interested parties of any such change, they cannot warrant that this will take place and THE TOUR OPERATOR is accordingly advised to check prices before confirming any BOOKING;
  • Certain services, but not limited to, entrance fees, airport taxes and fuel levies are subject to adjustment without any notification to the TOUR OPERATOR;
  • The rates quoted in the TARIFF are strictly private and confidential and must not be disclosed by the TOUR OPERATOR to any other party.

FIT RESERVATION
 All bookings will be confirmed to THE TOUR OPERATOR by AFRICAN ADVENTURE TRACKS in writing;

  • On confirmation of booking, THE TOUR OPERATOR is required to make full payment  not less than thirty days prior to COMMENCEMENT DATE;
  • Payment is to be made in the currency of the invoice. AFRICAN ADVENTURE TRACKS invoice in either South African Rand, Euros or United States dollars. Should THE TOUR OPERATOR want to make payment in a currency different from that of invoice, AFRICAN ADVENTURE TRACKS reserve the right to obtain and advise the applicable exchange rate which shall be valid for 3 working days from date of notification of advised exchange rate;
  • If the TOUR OPERATOR wishes to cancel any FIT BOOKING it shall do so, in writing, and no cancellation shall be confirmed  unless and until such time as it has been acknowledged and accepted by AFRICAN ADVENTURE TRACKS, in writing, and shall always be subject to the applicable supplier cancellation policy / fees;
  • AFRICAN ADVENTURE TRACKS shall not be under any obligation to issue any travel documents to THE TOUR OPERATOR or any of its guest until such time as full payment has been received.

GROUP RESERVATION 

  • All GROUP BOOKINGS will be confirmed to the TOUR OPERATOR by AFRICAN ADVENTURE TRACKS in writing;
  • On confirmation of the BOOKING a deposit is required as per the suppliers required payment terms and conditions;
  • Balance of payment is due as per the supplier’s required terms and conditions;
  • Payment is to be made in the currency of the invoice. AFRICAN ADVENTURE TRACKS invoice in either South African Rand or United States dollars. Should THE TOUR OPERATOR want to make payment in a currency different from that of invoice, AFRICAN ADVENTURE TRACKS reserve the right to obtain and stipulate the applicable exchange rate which shall be valid for 3 working days from date of notification of stipulated exchange rate;
  • If the TOUR OPERATOR wishes to cancel any GROUP BOOKING it shall only be entitled to do so, in writing, and no cancellation shall be confirmed unless and until such time as it has been acknowledged and accepted by AFRICAN ADVENTURE TRACKS, in writing, and shall always be subject to the applicable supplier cancellation policy / fees;
  • AFRICAN ADVENTURE TRACKS shall not be under any obligation whatsoever to issue any travel documents to THE TOUR OPERATOR or any of its guest until such time as full payment has been received.


CANCELLATION BY THOMPSONS AFRICA 

  • THE TOUR OPERATOR acknowledges that in keeping with the policy adopted by tour operators world-wide, AFRICAN ADVENTURE TRACKS shall be entitled at its sole discretion to cancel any BOOKING prior to the commencement of the first activity booked in terms of such BOOKING, and in any such case the entire amount paid by THE TOUR OPERATOR shall be refunded by AFRICAN ADVENTURE TRACKS to THE TOUR OPERATOR and THE TOUR OPERATOR shall not have any further claim of whatsoever nature against AFRICAN ADVENTURE TRACKS as a result of such cancellation;
  • AFRICAN ADVENTURE TRACKS shall be entitled at its sole discretion, should it deem it necessary for whatsoever reason, to change any BOOKING by providing alternate accommodation or other services to the GUEST concerned provided the alternate is of at least of the same quality and standard as that in respect of which the BOOKING was originally made.

EXCLUSION OF LIABILITY 

  • THE TOUR OPERATOR acknowledges and accepts that AFRICAN ADVENTURE TRACKS at all times acts only as an agent on behalf of its suppliers and will not be liable for any loss or damages, whether to persons, their luggage or other items in their possession, or arising as a result of the exercise by AFRICAN ADVENTURE TRACKS of any of its rights in terms hereof and irrespective of whether such loss or damage has arisen as a result of disease, ill health, adverse weather conditions or any other cause including any loss which may be occasioned by the negligence of AFRICAN ADVENTURE TRACKS or any of its personnel or agents and THE TOUR OPERATOR hereby indemnifies AFRICAN ADVENTURE TRACKS and absolves it from any liability in respect of any claims which may be made against AFRICAN ADVENTURE TRACKS in respect of any such loss or damage which is brought by or through any guest of THE TOUR OPERATOR;
  • THE TOUR OPERATOR shall ensure that it and/or its guests take out adequate insurance, including medical insurance, to cover against any and all such loss or damages.

ACKNOWLEDGEMENTS BY TOUR OPERATOR

THE TOUR OPERATOR acknowledges that – 

  • If any accommodation, excursion or other service which has been booked is not available for any reason whatsoever, AFRICAN ADVENTURE TRACKS shall be entitled to make similar alternative arrangements at the same price as that which is not available and no claim whatsoever shall arise against AFRICAN ADVENTURE TRACKS as a result of such unavailability;
  • Transportation used on scheduled and day tours will be determined by Thompsons Africa based upon the number of passengers on tour, and AFRICAN ADVENTURE TRACKS reserve the right to use either smaller or larger vehicles at their discretion;
  • Airlines and most vehicle operators limit the weight of the luggage which can be carried by any guest and that no claim shall arise against AFRICAN ADVENTURE TRACKS in the event of any guest not being allowed to carry any luggage or being required to effect payment for any such excess luggage;
  • The obligation to obtain a current and valid passport, all necessary visas and vaccinations is that of the guest and AFRICAN ADVENTURE TRACKS shall not be liable in any matter whatsoever;
  • Any arrangements, whether for air travel, accommodation or other services which are made by AFRICAN ADVENTURE TRACKS on behalf of any guest of THE TOUR OPERATOR may be made subject to the standard terms and conditions of the service provider which will be applicable to and shall bind the TOUR OPERATOR and the guest of the TOUR OPERATOR;
  • AFRICAN ADVENTURE TRACKS will not be obliged to refund any amount paid for any un-utilized service which may have been made for any guest;
  • The guest of THE TOUR OPERATOR shall be liable to pay, in advance, for any new and additional services whilst traveling on the ground which are not included in the original itinerary.

VARIATIONS

THE TOUR OPERATOR acknowledges that these terms and conditions are incorporated in and form part of THE TARIFF and that they may be altered from time to time at the sole discretion of Thompsons Africa.  THE TOUR OPERATOR accordingly acknowledges that the provisions of this agreement shall be deemed to be amended from time to time as and when the terms and conditions on which AFRICAN ADVENTURE TRACKS trades are amended and to such extent this agreement shall be deemed to be varied from time to time as reflected in the tariff.

JURISDICTION AND APPLICABLE LAW

Any booking, made by THE TOUR OPERATOR with AFRICAN ADVENTURE TRACKS and any dispute of whatsoever nature which may arise there from shall be subject to South African law and THE TOUR OPERATOR consents to the exclusive jurisdiction of the High Court of South Africa for the resolution of any such dispute.

AMENDMENTS

This agreement embodies the entire understanding of the parties and there are no terms, conditions or warranties, whether express or implied, other than those contained herein, and any amendment to this agreement shall, subject to the provisions of the VARIATIONS clause above, not be binding on the parties unless reduced to writing and signed by all parties affected by such amendments.

INDULGENCES

In the event of any party hereto allowing any other party any leniency, extension of time or indulgence, this shall be without prejudice to the rights of the party granting such leniency, extension of time or indulgence, who shall be entitled to enforce his rights in terms hereof at any time.

TERMS OF USE – CONTENT FROM AFRICAN ADVENTURE TRACKS WEBSITES

Content on the Adventure Tracks Africa website is published for your enjoyment. You may freely access and store the majority of this Content for use. Please respect the following Terms of Use which set out permitted use of the Websites.

Please note that the intellectual property rights in all ‘Content’ (including images, editorial or descriptive text, footage or any other media) featured within the ‘Websites’ (www.thompsonsafrica.com and all sub-domains) and selected social media platforms, is owned by African Adventure Tracks and other copyright owners as specified wherever possible.

Images may only be used for the purposes of promoting Southern Africa and may not under any circumstances be shared, re-sold or distributed to any third party.

PROTECTION OF PERSONAL INFORMATION ACT (“POPI”)

  1. Operator” means an operator as defined in the Protection of Personal Information Act, 4 of 2013;
  2. Personal Information” means personal information as defined in the Protection of Personal Information Act, 4 of 2013;
  3. Protection of Personal Information

You hereby authorise AFRICAN ADVENTURE TRACKS to collect your Personal Information as it is relevant to this Agreement and/or service which we are providing for you or is deemed to be relevant for the provision of such service.
AFRICAN ADVENTURE TRACKS is committed to the adherence of national legislation and regulations pertaining to the safeguarding of data privacy.
AFRICAN ADVENTURE TRACKS shall use information previously provided by you to perform our services and to amongst other things, process invoices, credit notes, statements and any other document related to the services.
You confirm that we may share your personal information with the following persons, who have an obligation to keep the personal information secure and confidential:

  1. Employees of AFRICAN ADVENTURE TRACKS who are required to be informed of the personal information in order to attend to the services supplied and;
  2. All third parties who may assist us in supplying the services.

We undertake not to disclose your personal information unless it is legally or contractually required to do so.
We agree to use all reasonable efforts to ensure your personal information in our possession is kept confidential, stored in a secure manner and processed in terms of POPI.
You hereby acknowledge and warrant that:  

  1. AFRICAN ADVENTURE TRACKS is entitled to process and store any such Personal Information in the manner set out in AFRICAN ADVENTURE TRACKS’s  Privacy Policy, available on the website www.adventuretracks.co.za.
  2. AFRICAN ADVENTURE TRACKS is entitled and authorised by you to transfer any Personal Information to any of its Operators; and
  3. AFRICAN ADVENTURE TRACKS is entitled to store and back-up your Personal Information on its servers.
  4. You confirm that you have read and agree to AFRICAN ADVENTURE TRACKS’S Privacy Policy and hereby provide your consent to AFRICAN ADVENTURE TRACKS to process your personal information and acknowledge that you understand the purpose for which it is required and for which it will be used.

Services, Products & Travel Insurance

In addition to bringing you deals on international and local flights, Adventure Tracks also offers a range of products and services to assist you with your travelling needs. For just a few hundred rand more purchase travel insurance or a rebookable flight for a free date change with your flights. From Visa denied policies to premium service packages and mobile booking apps, we have it all. Browse our list of services below to find out more.

Medical Cancellation Refund

This product allows you to cancel a flight and get a full refund of airfare and taxes in the event of sudden illness, hospitalisation or death of yourself or a close relative prior to departure. Get a guaranteed full refund of airfare and taxes in the event of sudden illness, hospitalisation or death. Protect yourself against unforeseen and unwanted expenses.

Flexible Travel Dates

With Flexible Travel Dates, all passengers in a booking can make one date change to a flight without paying additional airline penalty fees. To make your travel more flexible, the date change may be requested up to 24 hours prior to departure. Enjoy the freedom of changing the date across all airlines whether domestic or international. Each passenger in the booking is entitled to one date change. We’ll help you choose the most affordable alternative flight.

Airline Liquidation Protection

Get a full refund of airfare and taxes if the airline you are flying with is liquidated prior to departure. Get a full refund of airfares and taxes. Book your flight with peace of mind. Available on any international booking.

Medical Cancellation Refund

  • You will only be covered in the event of sudden illness, death or hospitalisation of yourself or a close relative. (We use the term “close relative” to refer to a husband, wife, partner, child or grandchild, brother, sister, parent or grandparent.)
  • The product must be purchased at the time of booking your ticket. It is not possible to add it afterwards.
  • The product and processing fees are charged per person.
  • A processing fee per person will be payable upfront in order to process your refund
  • The product is only valid for flights cancelled before outbound travel has commenced. You will not be covered if you wish to cancel a flight during your journey, or after a flight has already been flown.
  • To qualify for the full refund of airfare and taxes due to medical cancellation, official proof (in the form of at least 1 required document listed below) must be provided to Adventure Tracks within 1 week of cancellation.
  • Proof of medical condition is required:
    • Doctor’s note stating you (or any other passenger in the booking) are unable to fly over specified travel dates
    • Hospital admission or discharge form stating you (or any other passenger in the booking) are unable to fly over specified travel dates
    • Death certificate
  • We also need proof of relation (in the form of a certified affidavit) should the last name of the traveller not correspond with the ill person.
  • Should you be refunded, we will only refund the airfare and taxes. We will not refund any extra costs from your booking.
  • Please note that the processing time of your refund may take up to 6 – 8 weeks.
  • Email info@adventuretracks.co.za to request a refund on your product.
  • This service does not cover airline cancellation, liquidation/suspension, car or hotel reservations.

Flexable Travel Dates

  • If the price of your rebooked ticket is higher, you will be required to pay the difference in airfare and taxes.
  • For international travel, you will only receive one date change. All changes must be done PRIOR to the original departure date on the ticket.
  • For domestic travel, you will receive one date change for your outbound flight and one for your inbound flight. Changes must be done PRIOR to the departure of outbound or inbound travel.
  • You can change your travel to any date within the validity of your ticket (can vary between 1 – 6 months). The validity of your ticket is determined by the airline’s policy.
  • This product only covers date changes and may not be used for traveller name changes, rerouting stopovers and class upgrades.
  • Changes to origin/destination airports and airlines are not permitted.
  • Date changes must be requested at least 24 hours PRIOR to departure.
  • If you are departing in more than 48 hours, date changes will be processed during normal office hours from Monday to Friday 08:30-17:00 and Saturdays 09:00-13:00.
  • If you are departing in less than 48 hours, emergency requests will be processed seven days a week from 07:00-01:00.
  • The new date requested must be more than 24 hours from the time your request is submitted.
  • Flights must be used in the order they were originally booked.
  • Please note that this is a FlightSite product and can only be used by contacting us directly.

Airline Liquidation Protection

  • This product must be purchased when you book your ticket. It is not possible to add it afterwards.
  • The product and processing fees are charged per person.
  • A processing fee per person will be payable upfront in order to process your refund.
  • If you have booked tickets with an airline that unexpectedly cancels their flights due to liquidation (according to South African legislation or equivalent processes with other government jurisdictions), submit a refund request form or contact our refunds department as soon as possible.
  • If the airline you are flying with is liquidated before departure, your airfare and taxes will be reimbursed in full.
  • If the airline is liquidated during your journey you will be reimbursed for the cost of your unflown flights with the liquidated airline.
  • Should you be refunded, we will only refund the airfare and taxes. We will not refund any extra costs from your booking.
  • Please note that the processing time of your refund can take 6 – 8 weeks.
  • Email info@adventuretracks.co.za to request a refund on your product.
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